Terms of Service
Terms of Service
Effective Date: September 2026 | Last Updated: September 2026
Please read these Terms of Service ("Terms") carefully before using or purchasing from JerseyProGuide.com (the "Website" or "Store"), operated by Jersey Pro Guide ("we," "us," or "our"). By browsing our catalog, creating an account, or placing an order, you confirm that you have read, understood, and agreed to be bound by all terms, policies, and operating guidelines set forth herein. If you do not agree to these Terms, you must discontinue your use of the Store immediately.
01 Binding Agreement & Acceptance
By accessing or interacting with JerseyProGuide.com, you enter into a legally binding contract with Jersey Pro Guide. These Terms govern all visits, orders, software integrations, and transactions conducted via our web platform. Continued use following any revisions indicates full acceptance of such updates.
02 Eligibility & User Representations
You represent and warrant that you are at least 18 years of age or the age of majority in your jurisdiction of residence, or that you are accessing the Website under the active supervision of a parent or legal guardian who agrees to these Terms. You confirm that all billing, shipping, and identification details supplied during checkout are accurate and current.
03 Independent Fan Brand & Trademark Safe Harbor
Jersey Pro Guide is an independent sports apparel provider. All products offered on this Website comprise tribute fan-edition apparel, retro throwback recreations, and supporter-grade football jerseys. We are not officially sponsored by, endorsed by, affiliated with, or licensed by the National Football League (NFL), the NCAA, or any individual franchise trademark holders. Any references to player names, team historical colors, or stadium themes are strictly nominative and descriptive to help fans identify aesthetic styles.
04 Product Descriptions & Visual Representation
We make every effort to display the colors, fabrics, textures, and tackle-twill embroidery of our football jerseys as accurately as possible. However, due to varying display calibrations, screen technologies, and studio lighting, slight color variations may exist between digital renderings and delivered physical apparel.
05 Pricing & Currency Specifications
All prices listed on JerseyProGuide.com are denominated in United States Dollars (USD) unless a regional currency selector (EUR, GBP, CAD) is actively chosen. We reserve the right to alter pricing, special discounts, or product availability at any time without prior notice. In the rare event of a typographical pricing error, we reserve the right to cancel affected unfulfilled orders and issue a full refund.
06 Order Verification & Right to Cancel
Receipt of an electronic order confirmation email does not signify our definitive acceptance of your order. We reserve the right to refuse or cancel orders for reasons including, but not limited to: insufficient inventory, suspected fraudulent payment activities, unauthorized reseller purchasing, or unresolved shipping destination anomalies.
07 Custom Stitched Jersey Terms
Custom football jerseys feature personalized laser-cut tackle-twill letters (up to 12 characters) and numbers (00–99). Because each personalized jersey is custom-sewn to individual specifications, all custom orders are final sale and non-returnable, except in instances of demonstrable tailoring flaws or misspelled lettering on our part. Any request to correct custom details must be emailed to jerseyhelp@outlook.com within 2 hours of payment.
08 Secure Payment Processing
All checkout transactions are processed through certified Tier-1 PCI-DSS compliant third-party payment gateways utilizing 256-bit SSL encryption. We accept Visa, MasterCard, American Express, and PayPal. Jersey Pro Guide does not store full credit card numbers or security CVV codes on our servers.
09 Order Fulfillment Timelines
Standard football jerseys typically undergo order processing, quality inspection, and packaging within 2 to 5 business days prior to carrier dispatch. Customized or high-demand retro throwback items may require additional workshop time during major playoff or holiday peak seasons.
10 Shipping Rates & Free Delivery Policy
We charge a transparent flat rate of $7.00 for Standard Tracked Delivery. We provide 100% FREE Standard Tracked Delivery on all eligible orders of $75.00 or more (calculated before taxes and after promotional discounts). Free shipping thresholds apply across the United States, Canada, the United Kingdom, and continental Europe.
11 Transit Times & Delivery Expectations
Estimated transit time is 7 to 15 business days following parcel dispatch. Delivery windows are estimates and not legally guaranteed deadlines. Deliveries may experience temporary delays due to extreme weather, postal backlogs, or customs clearance procedures outside our operational control.
12 Tracking & Delivery Confirmation
Upon carrier pickup, a verifiable postal tracking number is dispatched to your registered email address. A package is deemed legally delivered once the final carrier tracking log registers the status as 'Delivered' at the shipping address provided at checkout.
13 Passing of Risk & Lost Packages
Risk of loss and title for all merchandise pass to the customer upon carrier custody transfer. However, if a shipment registers zero tracking movement for over 15 business days in transit, we will open a formal carrier tracer and provide a replacement or store credit upon verification.
14 Customs Duties, Import Taxes & Tariffs
All international orders are dispatched via standard postal shipping lanes. The vast majority of parcels enter the United States, Canada, and Europe duty-free. Any import taxes, VAT assessments, or regional customs clearance fees levied by local authorities in the recipient's country remain the sole legal responsibility of the customer.
15 30-Day Fit Guarantee & Return Conditions
We maintain a customer-first 30-day return and exchange window starting from the carrier's verified delivery date. Returned garments must remain in brand-new condition: unworn, unwashed, free of stains or odors, and with original tags attached. We charge $0 restocking fees on all eligible size exchanges.
16 Defective or Mis-Shipped Merchandise
If your jersey arrives with defective tackle-twill stitching, damaged fabric, or if you receive an incorrect product, notify our support team at jerseyhelp@outlook.com within 7 days of delivery with photographic evidence. We will arrange a free replacement or complete refund immediately.
17 Order Cancellation & Address Correction Window
To ensure rapid fulfillment, production schedules operate swiftly. Orders may only be cancelled or shipping addresses modified within 12 hours of payment confirmation. Once orders proceed into embroidery queueing or logistics handling, parcels cannot be modified or intercepted.
18 Chargeback Abuse & Fraud Prevention
Initiating a credit card or PayPal dispute without contacting customer support first to resolve the matter is considered a violation of these Terms. In instances of fraudulent chargebacks ("friendly fraud"), we reserve the right to submit carrier delivery logs, IP geolocation data, and correspondence to collection agencies and fraud prevention databases.
19 Intellectual Property & Website Content
All unique text, interface styling, code components, CSS styles, graphic illustrations, and metadata displayed on JerseyProGuide.com are the proprietary property of Jersey Pro Guide. Unauthorized scraping, copying, framing, or commercial redistribution of our website content is strictly prohibited.
20 Digital Millennium Copyright Act (DMCA) Policy
Jersey Pro Guide respects intellectual property rights. If you believe any material accessible on our storefront infringes upon your copyright or trademark, please submit a formal DMCA notice to jerseyhelp@outlook.com containing: identification of the work, the specific URL, your contact info, and a statement of good faith belief.
21 Prohibited Activities & Security
Users are expressly prohibited from: attempting to breach storefront cybersecurity; deploying automated crawlers or extraction bots; injecting malicious scripts; using stolen payment details; or misrepresenting identity when submitting support inquiries.
22 Warranty Disclaimer
To the fullest extent permitted by applicable law, JerseyProGuide.com and all products sold are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular gameday purpose, or non-infringement.
23 Limitation of Liability
In no event shall Jersey Pro Guide, its officers, suppliers, or affiliates be held liable for indirect, punitive, incidental, or consequential damages resulting from the use or inability to use our products. Our aggregate liability under any legal theory shall not exceed the total dollar amount paid by you for the specific order giving rise to the claim.
24 Indemnification
You agree to indemnify, defend, and hold harmless Jersey Pro Guide and its contractors from any third-party claims, liabilities, damages, and legal costs arising from your violation of these Terms, submission of unlawful custom personalization text, or misuse of the Website.
25 Governing Law & Dispute Resolution
These Terms of Service and any transactional agreements shall be governed by and construed in accordance with standard commercial e-commerce principles and applicable consumer protection statutes. Any unresolved controversy or claim shall first undergo good-faith informal negotiation through jerseyhelp@outlook.com before seeking legal remedy.
26 Severability, Entire Agreement & Contact
If any provision of these Terms is deemed unlawful or unenforceable, such provision shall be severed without affecting the validity of remaining clauses. These Terms, combined with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Jersey Pro Guide. For legal notices or customer assistance:
Store Name: Jersey Pro Guide | Pro Football Jerseys & Fan Gear
Official Web Domain: jerseyproguide.com
Customer Support Desk: jerseyhelp@outlook.com
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)