1. 30-Day Fit & Satisfaction Guarantee

We offer a comprehensive 30-day return and exchange window. The 30-day period begins on the exact date your tracking link is updated to 'Delivered' at your designated shipping address. If your football jersey does not fit correctly or fails to meet your expectations, you may request an exchange or return within this timeframe.

2. Eligibility for Returns & Exchanges

To qualify for a return or exchange, items must satisfy the following conditions:

• Unworn & Unwashed: Items must show zero signs of wear, stains, odors (such as cologne or smoke), or laundering.
• Original Tags Attached: All original brand tags and packaging materials must remain securely attached.
• Proof of Purchase: You must provide your order confirmation number or receipt associated with jerseyhelp@outlook.com.

3. Custom & Personalized Jerseys

Jerseys featuring custom namesets, numbers, or tailored lettering are tailor-made specifically for each customer. Due to their personalized nature, custom jerseys cannot be returned for a refund unless a manufacturing defect or stitching error occurred on our end. Please verify your spelling and digit choices carefully before finalizing your order. If you notice an error within 2 hours of placing your order, email us immediately to update it.

4. Restocking Fees ($0 Fees on Size Swaps)

We believe sizing adjustments should be stress-free. Jersey Pro Guide charges $0 restocking fees on all eligible size exchanges.

5. How to Initiate a Return or Exchange

1. Contact Support: Email our fan service team at jerseyhelp@outlook.com with your Order ID, reason for return, and photos if applicable.
2. Receive Return Instructions: Our support desk will review your request within 24 business hours and provide the appropriate return depot address.
3. Ship the Parcel: Pack the item securely and ship it back using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged stitching or incorrect item received).

6. Refund Processing Times

Once your returned package arrives at our facility and passes quality inspection (typically within 2 to 3 business days), your refund will be processed immediately:

• Credit / Debit Cards: Funds typically reflect back on your original payment card within 3 to 7 business days, depending on your bank.
• PayPal: Refunds are credited back to your PayPal balance within 24 to 48 hours.

Note: Initial shipping fees (if applicable below the $75 free shipping threshold) are non-refundable.

7. Damaged, Defective, or Incorrect Items

If your football jersey arrives with torn seams, embroidery flaws, or if we shipped an incorrect item/size, we will make it right immediately at zero additional cost to you. Please email clear photos of the defect to jerseyhelp@outlook.com within 7 days of delivery so we can dispatch a brand-new replacement right away.

8. Order Cancellations

To ensure fast dispatch, our embroidery and fulfillment pipelines operate rapidly. Order cancellations or shipping address modifications can only be accommodated within 12 hours of payment submission. Once production or transit scanning begins, orders cannot be cancelled or intercepted.

9. Questions or Assistance

If you need help determining your ideal football jersey size or want to check an ongoing return, our support specialists are ready to assist you:

Customer Support Email: jerseyhelp@outlook.com
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)