FAQ

 

Knowledge Base & Supporter Help

Frequently Asked Questions

Find comprehensive details on our stitched fan-edition football jerseys, sizing fitment, US & European tracked shipping, and 30-day exchange standards.

1. Gridiron Craftsmanship & Independent Brand Statement

Jersey Pro Guide is an independent sports apparel retailer. We specialize in custom-crafted fan editions, vintage throwback recreations, and supporter-grade football jerseys. We are not officially sponsored by, endorsed by, or affiliated with the NFL, the NCAA, or any franchise trademarks. Our mission is to provide rugged, gameday-ready gear directly to true supporters at fair prices.

Our football jerseys feature multi-layer double-stitched tackle twill embroidery. Numbers, back nameplates, and chest details are laser-cut and secured with tight perimeter zig-zag stitching to prevent cracking, curling, or peeling.

We craft our jerseys using heavy-gauge, durable 100% recycled athletic poly-mesh. The side panels incorporate open-hole air-mesh for breathability during warm tailgate parties and intense indoor stadium viewing.

Yes. Select football jerseys offer customized stitched nameplates and numbers. Simply enter your desired text and digits on the product page. Please double-check spelling carefully, as personalized items are custom-sewn and non-returnable unless a tailoring error occurs.

Fan Edition jerseys replicate current team colorways with modern comfort tailoring, lightweight side stretch, and droptail hems. Retro Throwbacks feature historic heavier fabrics, vintage shoulder striping, and heritage boxy cuts honoring legendary past seasons.

2. Sizing, Fitment & Tailgate Cuts

Our Men's Fan Edition jerseys feature a relaxed tailgate cut with broad shoulder yokes, intentionally sized to fit comfortably over a t-shirt or hoodie. If you want an athletic or snug profile, we recommend ordering one size down.

Throwback jerseys follow classic 80s and 90s gridiron patterns with a slightly boxier torso and wider sleeves. Most fans find ordering their regular t-shirt size provides the authentic vintage oversized look.

Women's jerseys are tailored with a feminine silhouette, featuring contoured waist tapering, modified bust dimensions, and shorter sleeve lengths. If you prefer a loose, oversized fit, we suggest ordering one size up.

Please check our interactive Pro Football Size Guide, containing detailed chest width, body length, and recommended body weight tables for men, women, and youth fans.

Do not worry! You are covered by our 30-Day Hassle-Free Fit Guarantee with zero restocking fees. Email jerseyhelp@outlook.com to coordinate a quick size exchange.

3. Shipping Rates, Delivery Times & Tracking

We charge a transparent flat rate of $7.00 for Standard Tracked Delivery[cite: 1]. We provide 100% FREE Tracked Shipping on all orders of $75.00 or more[cite: 1].

Orders are verified, stitched, and packed within 2 to 5 business days[cite: 1]. Once handed over to carriers, delivery takes an estimated 7 to 15 business days door-to-door across the US, Canada, the UK, and Europe[cite: 1].

As soon as your package ships, our system automatically emails you a live tracking number. You can monitor its progress via your national carrier (such as USPS for US deliveries or Royal Mail/DHL in Europe).

Carriers typically take 24 to 48 hours to scan new parcels into their system. International air transit may experience a brief tracking interval while clearing export and import customs checkpoints.

Yes. Final mile delivery across the United States is completed by the USPS, enabling full delivery coverage to residential PO Boxes and military APO/FPO destinations.

Every shipment is protected by transit insurance. If a parcel has zero tracking activity for over 15 business days or arrives with damaged stitching, contact jerseyhelp@outlook.com for a swift replacement or full refund.

4. Returns, Exchanges & Order Policies

The 30-day return period begins on the day your tracking link indicates 'Delivered' at your shipping address, giving you ample time to try on your jersey.

Order cancellations or address updates must be submitted within 12 hours of payment. Once jerseys enter embroidery queueing or logistics dispatch, parcels cannot be modified or intercepted.

No. Jersey Pro Guide charges $0 restocking fees on all eligible returns and size exchanges.

After your returned item is received and inspected (normally within 48 hours), your refund will be returned to your original payment method within 3 to 7 business days for credit cards, or within 24 to 48 hours for PayPal accounts.

5. Payment Security & Stitched Care Guidelines

We accept major credit/debit cards (Visa, MasterCard, American Express, Discover) and PayPal. All payment transactions are protected by bank-level 256-bit SSL encryption.

To ensure tackle-twill stitching and mesh stay in pristine condition:

  • Inside Out: Invert the jersey prior to washing to protect twill embroidery.
  • Cold Water Delicate Cycle: Wash with cold water and mild detergent on a gentle cycle.
  • Hang Dry Only: Never machine tumble-dry. Allow it to air dry naturally to prevent fabric or stitch warping.

Our parcels clear through standard postal channels, and the overwhelming majority of packages enter the US, Canada, and Europe duty-free. Any domestic customs duties or localized handling fees remain the recipient's responsibility.

Our dedicated fan support specialists can be contacted at jerseyhelp@outlook.com. We provide assistance Monday through Friday, 9:00 AM – 6:00 PM (EST), replying to all queries within 24 business hours.